OpenText

Click here to download an abbreviated one-pager version of this article.

You may also refer to OpenText's Getting Started User Guides for additional resources.

Once your OpenText subscription has been provisioned, you can expect to receive a Welcome email which will contain all next steps and expectations. These steps vary based upon the product that was purchased through OpenText (Carbonite, Webroot, Zix). 

The Welcome email will either include a link to the Customer Portal with login details and instructions or it will include introductions to the Fulfilment team and will set expectations for the PS engagement to complete the install. 

How to log in to your account

Carbonite:

• Go to the Carbonite Login and choose the corresponding subscription. 

Webroot:

• Go to the Webroot Login

How to open a Support ticket?

Carbonite Cloud-to-Cloud Backup 

• Phone: 1-888-576-4949
• Email: support@zixcorp.com

Carbonite Endpoint Backup

• Phone: 1-866-855-9555
• Email: endpointsupport@carbonite.com 
• Knowledge Base - https://support.carbonite.com/endpoint/ 

Carbonite Backup for Microsoft 365

• Phone: 1-866-855-9555
• Email: Office365Backup@Carbonite.com 
• Knowledge Base - https://support.carbonite.com/endpoint/ 

Carbonite Server Backup

• Phone: 1-866-855-9555
• Email: support@evault.com 
• Knowledge Base: https://support.carbonite.com/evault/ 

Carbonite Recover

• Phone: 1-866-855-9555
• Email: support@doubletake.com 
• Knowledge Base: https://support.carbonite.com/doubletake/