LogicMonitor

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LogicMonitor is a cloud-based observability platform that provides real-time insights and automation for comprehensive IT infrastructure monitoring. It offers a unified solution for monitoring hybrid environments, including on-premises, cloud, and containerized workloads.

Provisioning and Implementation

• After processing your order, the AppDirect Marketplace will provision your licenses. You should receive an email from LogicMonitor providing you with your login credentials and critical information to get started with your LogicMonitor portal.
• Within 24 hours, you should receive a second email from Logitech inviting you to schedule a kickoff call with their team. Logitech will be able to assist you with product implementation and ongoing support.
• If you do not receive an email with your credentials, please reach out to AppDirect for assistance at help@appdirect.com.
• In the AppDirect Marketplace, visit the Billing section to view and download your invoices or update your payment method. 

Additional learning resources

Both the Support and the Training icon in your LogicMonitor portal offer additional content to help explain the platform's features and functionality. Additional product documentation can be accessed through the Support Center on the LogicMonitor website and includes:

• Technical Support Overview
• Accessing Support Resources
• LogicMonitor Academy
• LogicMonitor Community

Need help?

LogicMonitor provides 24x7x365 support for all customers via phone, chat, and online ticket channels based on the support package you have purchased. To submit a support request, please use LogicMonitor’s Support Center and refer to this guide. For any questions regarding the AppDirect Marketplace, please contact help@appdirect.com.