Firstbase (Free Edition)

Please note: this information is specific to the Free Edition of Firstbase included in the AppDirect Marketplace.

Overview 

Firstbase (Free Edition) gives you a no‑cost, web‑based platform to manage company hardware within the AppDirect Marketplace. With Firstbase, companies can manage asset assignment and device inventory through an integrated platform with AppDirect. 

Here is what is included in the Free Edition: 

• Track hardware orders 

• Add and manage up to 50 employees 

• Create and manage office locations 

• Manage assets

• View catalog 

Please note that the Free Edition does not include returns, replacements, staging/services, catalog control, integrations, advanced reporting, usage‑based fees, or prepaid device plans. Those features are available with a paid plan; you can request an upgrade from within Firstbase (Account > Request More Info > submit the form; a Firstbase specialist will follow up with you).

The Free Edition is automatically provisioned to all active Companies and Company Admins on the Marketplace. Company Admins will be able to assign it to other Users within their Marketplace. You can access Firstbase at any time through the AppDirect App Switcher (under the Hardware option), from the “My Apps” section of AppDirect, or via direct login at app.firstbasehq.com using your assigned credentials. When your admin assigns you the Firstbase app or places a hardware order on your behalf, your Firstbase account is created automatically. Profile updates (name, email) must be made in AppDirect and will overwrite those fields in Firstbase. 

Buying hardware 

All Firstbase hardware purchases are made in the AppDirect Marketplace, and you can buy Firstbase hardware alongside other Marketplace products in a single checkout process. However, all hardware purchased from Firstbase will be invoiced separately from non-Firstbase items, even if paid for together. Shipping details are collected during the checkout process, and taxes are calculated based on the shipping address provided. Taxes will be itemized on the invoice. Your Technology Advisor (if applicable) is copied on purchase confirmations sent by the Marketplace.

You’ll see detailed shipment updates inside your Firstbase account. Devices purchased from Firstbase are added to your Firstbase asset list automatically after fulfillment. You can manually add non‑Firstbase devices so you can assign them to employees, track status, and manage lifecycle alongside Firstbase devices. Your Technology Advisor (if applicable) cannot access your company’s Firstbase account or its detailed order status.

Please note that all sales are final.  If your item arrives damaged or defective, please let us know within three (3) business days of receiving it. Just share a few details and photos if possible, and reach out to AppDirect Support by submitting a ticket or emailing us at help@appdirect.com.

Support 

For all general inquiries, troubleshooting, or order-related questions, you should contact AppDirect’s support team at help@appdirect.com. If your question pertains to a Firstbase-specific issue that cannot be resolved by AppDirect, the support team will escalate your case to the Firstbase team. Existing direct Firstbase customers should continue to use Firstbase support as usual.
 

FAQ 

• How are users added? 
  Your admin assigns you the Firstbase app in the Marketplace which then automatically creates your Firstbase account. 

• What if my email is already used in another company’s Firstbase? 
  You can’t join this instance with that email; use a different email or contact support at help@appdirect.com.

• I lost access — what now? 
  Ask your admin to reassign the app in AppDirect, or use “Forgot Password” at app.firstbasehq.com. 

• Can my Technology Advisor see my detailed order status? 
  No. They can see purchases in the Marketplace but not the detailed status inside your Firstbase account.

• How do I upgrade to a paid Plan? 
  You can request an upgrade from within Firstbase. Go to Account > Request More Info and submit the form; a Firstbase specialist will follow up.