JumpCloud

Click here to download an abbreviated one-pager version of this article.

You may also refer to JumpCloud's Getting Started Reference Guide for additional resources.

Once the order has been processed, you can expect to receive a Welcome email from either JumpCloud or your AppDirect Account Manager. The Welcome email will typically be sent within 24 hours from the time the order was processed.

At the center of the JumpCloud application is the user interface (UI). There are two different UIs and experiences for JumpCloud administrators and JumpCloud users. The Admin Portal is your command center for administering JumpCloud for your organization.

Logging into JumpCloud

User Login: https://console.jumpcloud.com/login 

Admin Login: https://console.jumpcloud.com/login/admin 

How to open a ticket?

AppDirect Support is available 24x7 to assist with any issues regarding your JumpCloud subscription. 

• Phone: (833) 427-7762
• Email: help@appdirect.com 
• Support Portal: https://helpcenter.appdirect.com/hc/en-us/requests/new 
• Chat: https://helpcenter.appdirect.com/hc/en-us 
  • Select the Chat option in the bottom right corner

Other resources:

Admin Portal Homepage Overview - https://jumpcloud.com/support/admin-portal-homepage 

• The Homepage gives you aggregated, actionable directory data at-a-glance to help you accomplish tasks and troubleshoot issues quickly across the users and resources in your organization.

JumpCloud University: Video Tutorials - https://university.jumpcloud.com/pages/tutorials 

• Video tutorials that cover a range of topics such as authentication, MFA, end-user tutorials and much more.