Proofpoint

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Provisioning

After processing your order, the AppDirect Marketplace will provision your licenses. Once this is complete, you will receive an email acknowledgement from Proofpoint. Please note that AppDirect currently supports both MSP and Resale models for Proofpoint; below you will find key points pertaining to both.

MSP (Managed Service Provider)

• You will receive an email within 24-48 hours containing information required to access the Proofpoint portal. Be sure to check your spam folder and email settings. If you have not received this email within the expected timeline, please reach out to AppDirect for assistance at help@appdirect.com.
• Pleaser note that a Company Admin may need to verify your account domain upon logging into the Proofpoint portal.
• In the AppDirect Marketplace, click Manage Bills to view your invoices or update your payment methods.
• As your Managed Service Provider, AppDirect will provide ongoing support as well as technical configuration and implementation to fit your needs. If applicable, a Professional Services team member will set up and manage your environment and serve as your point of contact. For any technical support, please contact help@appdirect.com.

Resale model

• You will work directly with a Proofpoint representative who will provide you with optional ongoing support and/or technical implementation. They will serve as your primary point of contact post-fulfillment.
• Distribution is handled in conjunction with Ingram Micro.
• Pleaser note that a Company Admin may need to verify your account domain upon logging into the Proofpoint portal.
• In the AppDirect Marketplace, click Manage Bills to view your invoices or update your payment methods.

Need help?

Our team is here to assist you with any inquiries related to Proofpoint or the AppDirect Marketplace itself. If you encounter any issues or need assistance of any kind with your purchase, please contact us at help@appdirect.com.