Veeam

Click here to download a PDF two-pager version of this article.

Provisioning

After processing your order, the AppDirect Marketplace will provision your Veeam licenses. Expect a confirmation email from Veeam containing license information and other relevant details within 48 hours.

5 easy steps to activate

1. Confirmation Email
   Keep an eye out for a confirmation email sent to your account admin’s email address from Veeam. This email includes crucial information such as your license details. If you do not receive this email within the expected timeframe, please check your spam folder and verify that emails from Veeam are not being blocked by your email server settings. 

2. Timeline
   If you do not receive the confirmation email within 48 hours, it may indicate that Veeam has held the order due to potential issues. Should this occur, please reach out to AppDirect for assistance at help@appdirect.com. Our team will inquire about the status of your Veeam licenses.

3. Veeam Knowledge Base Resources
   Visit Veeam’s Knowledge Base for comprehensive resources, including documentation, guides, forums, and FAQs. These resources are designed to help you get the most out of your Veeam products.

4. Accessing the AppDirect Marketplace, Billing and Licenses
   In the AppDirect Marketplace, click Manage Bills to view your invoices or update your payment methods. Within the AppDirect Marketplace, you can also assign your licenses to users, invite users onboard, access reporting, and shop for additional licenses or solutions. 

5. Need Help?
   Our team is here to assist you with any inquiries related to Veeam or the Marketplace itself. Should you encounter any technical difficulties or have questions regarding your purchase, please contact us at help@appdirect.com. If need be, AppDirect will escalate to Veeam on your behalf.