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Locating Unpaid Invoices

  • Updated

Intended for:

IT decision-makers, Procurement professionals, CIOs, Company Admins, Billing Admin, User, Advisor (for Advisor Company only)

You'll need: 
  • Access to the the AppDirect platform.
  • A clear understanding of your organization's financial goals and spending patterns.

To Locate Unpaid Invoices

  1. Once logged into the AppDirect platform, choose Account to the left of your name. (You may have to click Manage, and then Account, depending on your role.)
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  2. Click Billing.
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  3. Select the Invoices tab under Manage Bills.
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  4. You can then click Show Filters.
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  5. Next to Status, select Unpaid in the drop-down menu to filter for all outstanding invoices.
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  6. You will see the Pay Invoice option beside each outstanding invoice, select this to process payment.

Contact Information: For technical support for the AppDirect Marketplace, you can reach out through the Technical Support for the Marketplace form.

For technical support for cloud applications, use the Technical Support for my Cloud Apps form. SmartSupport Premium customers should use this form.

You can also reach out to your advisor for additional guidance and support.

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