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Intended for: Company Admins, IT Managers, General Users |
Table of Contents
Introduction
This article provides an overview of user training and support options available within the AppDirect platform. It outlines the range of support services, including ongoing support from advisors, onboarding assistance, Academy resources, in-app guidance, knowledge articles, and customer support. This information helps users choose the appropriate level of training and support based on their needs.
Support Options
Advisors: AppDirect advisors are industry professionals who provide expert guidance and vendor-agnostic recommendations. They assist in selecting the right cloud solutions and handling complex negotiations to maximize the value of your IT investments.
Onboarding: Effective onboarding is essential for long-term customer success. AppDirect offers a seamless onboarding process, enabling rapid and efficient integration of new users and services. Onboarding involves guidance from a dedicated team from day one to ensure users are set up efficiently.
AppDirect Academy: Access a wealth of instructional content designed to enhance your understanding and skills. The Academy offers various courses to help you navigate and optimize the use of the AppDirect platform.
In-App Guides and FAQs: Benefit from easy-to-follow guides and FAQs available directly within the Procurement Platform. These resources support you every step of the way, simplifying the management of your applications and subscriptions.
Resource Library: AppDirect provides a comprehensive library of knowledge articles that cover various aspects of using the platform. These articles serve as a go-to resource for resolving common issues and learning best practices.
Customer Support: The AppDirect customer service team is available 24/7 through phone, email, chat, and self-ticketing via the HelpCenter. Customer support assists with platform navigation, purchase management, and billing issues. More information can be found here.
Suggested Training for Users
Need to Knows |
Intermediate Knowledge |
Advanced User Training |
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Resource |
In-App Guidance and Knowledge Articles | AppDirect Academy and Onboarding Assistance | Ongoing Support from Advisors and Advanced Academy Courses |
Description |
Ideal for new users who need to quickly understand the basics of the AppDirect platform. Provides straightforward instructions and answers to common questions. | Suitable for users who have a foundational understanding of the platform and need to expand their knowledge to manage applications and services effectively. Offers structured learning through detailed courses and onboarding support. | Designed for users who require in-depth expertise and advanced skills to optimize their use of the platform. Includes personalized guidance from advisors and specialized courses. |
Takeaways
AppDirect offers a variety of user training and support options tailored to different levels of expertise. By utilizing these resources, users can enhance their understanding, streamline procurement processes, and ensure optimal use of the AppDirect platform. Whether you are just starting or looking to deepen your expertise, AppDirect's comprehensive support services are here to assist you at every stage.
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Contact Information: For technical support for the AppDirect Marketplace, you can reach out through the Technical Support for the Marketplace form. For technical support for cloud applications, use the Technical Support for my Cloud Apps form. SmartSupport Premium customers should use this form. You can also reach out to your advisor for additional guidance and support. |
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