What to Expect

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After Order Placement

Once your cloud order is placed, the AppDirect Marketplace will provision your licenses. Look out for an order confirmation email. Our Team may reach out to confirm key information, if necessary. 

While your order is being processed, the Customer Onboarding Team will reach out and schedule a Marketplace Orientation Session. They’ll provide a walkthrough of the AppDirect Platform as well as answer any questions you may have. You can also click here to book a Session at your convenience.

What should you look out for? 

• After processing your order, the AppDirect Marketplace will provision your licenses. You might receive an email with key information from the original provider as well, depending on the product procured.
• If temporary credentials or keys are included with your purchase they will be sent to you by the original provider or by AppDirect once made available. If you do not receive the expected temporary credentials/keys, please reach out to AppDirect for assistance at help@appdirect.com.
• In the Platform, visit the Billing section to view and download your invoices or update your payment method. 

Resources

If you’re looking for more guidance on the AppDirect Platform, our Help Center contains a variety of content.

• For video guides on the basics, take a look at our instructional How-To videos.
• You can go over all our available enablement content on our Help Center. 
• For a personalized overview of the Marketplace with our Onboarding team, click here to book a time at your convenience.

Need help? 

AppDirect Support will be happy to assist with any general inquiries as well as with license, access, and user management requests for cloud applications purchased through the Marketplace.

End user technical support is covered by our SmartSupport products (Google, Microsoft, and Premium).

To submit a Support ticket, you can: 

• Use our form
• Email us at help@appdirect.com
• Call us at 833-427-7762
• Click the ‘Chat’ button at the bottom right of the page to start a live chat with an agent. You must be logged into the AppDirect Marketplace to do this.