SmartSupport Product Description

In this article...

• Contacting our SmartSupport Team
• SmartSupport Standard
• SmartSupport for Microsoft 365
• SmartSupport for Google Workspace
• SmartSupport Premium

Contacting our SmartSupport Team

Submitting a ticket by clicking one of the forms below allows us to capture all required information at once so we can serve you quicker. 

You can also:

• Visit the My Requests page to see your open requests,
• Email us at help@appdirect.com,
• Call us at 833-427-7762.
• Or click the Help button  at the bottom right of this page.

SmartSupport Standard

Our standard, non-chargeable service is automatically assigned to users. This support product covers license, access, and user management requests support for all apps.

Marketplace Support

• Billing and application access support.
• License provisioning and assignment.

Self-Service

• Access to documentation and support ticket portal.

Tier 1-2 Assistance

• 24/7 chat and email access to license, access, and user management requests support for all apps.
• Admin technical support for Microsoft 365 subscriptions.

SmartSupport for Microsoft 365

Technical support for Microsoft 365 customers who require access to cloud experts for end-user requests  and admin escalations.

See AppDirect SmartSupport for Microsoft in the AppDirect Marketplace.

Microsoft Support

• Tenant creation and administration.
• User lifecycle and service management.

Self-Service

• Access to documentation and support ticket portal.

Tier 2-3 Assistance

• 24/7 phone, chat, and email access to support engineers for your admins and end users.
• Managed escalations to Microsoft as necessary.
• Access to Microsoft Premier level support.

SmartSupport for Google Workspace

A cost-effective way to get 24/7 access to the technical support you need to successfully setup, use, and manage Google Workspace.

See AppDirect SmartSupport for Google in the AppDirect Marketplace.

Google Support

• Google Workspace productivity solution administration.
• User lifecycle and service management.

Self-Service

• Access to documentation and support ticket portal.

Tier 2-3 Assistance

• 24/7 phone, chat, and email access to support engineers for your admins and end users.
• Managed escalations to Google as necessary.

SmartSupport Premium

Comprehensive helpdesk solution and technical service management that covers hardware, software, with end-to-end support for Google, Microsoft, and cloud apps.

See AppDirect SmartSupport Premium in the AppDirect Marketplace.

Productivity Suites

• Google Workspace support for end-users.
• Microsoft 365 support for end-users.

Premier Assistance

• 24/7 phone, chat, and email support for all devices, software, and cloud apps.

IT Help Desk

• Tier 2-3 support for software, hardware, connectivity, including third-party devices assistance services.