Submit a ticket Using a Form
Submitting a ticket by clicking one of the forms below allows us to capture all required information at once so we can serve you quicker.
| Form | Use this if you are... |
|---|---|
| Advisor Commission Inquiry | An advisor looking for support for your commissions. |
| Connectivity Quote Requests and Quote Support | A user or advisor and you want to submit a quote request, get sales or order support, or to submit an order for Telco, connectivity, UCaaS, CCaaS, or other utilities. |
| Advisor Orders Inquiry | An advisor and need support for an existing Telco, connectivity, UCaaS, CCaaS, or other utilities order. |
| Technical Support for my Cloud Apps |
A user or advisor and need technical help with any cloud apps you've purchased through AppDirect. SmartSupport Premium customers should use this form. |
| Technical Support for the Marketplace | A user or advisor and need help with the way the Marketplace works (e.g.: adding/removing users, updating cloud subscriptions, activating or navigating the Marketplace). |
| Cloud Support and Quote Requests | An advisor and you need to request a quote or if you need sales support for a cloud app. |
| AppDirect Card Support | An advisor and you need help with your AppDirect Card. |
You can also:
- Visit the My Requests page to see your open requests,
- Email us at help@appdirect.com,
- Call us at 833-427-7762.
- Or click the Help button
at the bottom right of this page.
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