Submit a ticket Using a Form
Submitting a ticket by clicking one of the forms below allows us to capture all required information at once so we can serve you quicker.
|Form||Use this if you are...|
|Advisor Commission Inquiry||An advisor looking for support for your commissions.|
|Connectivity Quote Requests and Quote Support||An advisor and you want to submit a quote request for Telco, connectivity, UCaaS, CCaaS, or other utilities.|
|Advisor Orders Inquiry||An advisor and need support for an existing Telco, connectivity, UCaaS, CCaaS, or other utilities order.|
|Technical Support for my Cloud Apps||
A user or advisor and need technical help with any cloud apps you've purchased through AppDirect.
SmartSupport Premium customers should use this form.
|Technical Support for the Marketplace||A user or advisor and need help with the way the Marketplace works (e.g.: adding/removing users, updating cloud subscriptions, activating or navigating the Marketplace).|
|Cloud Support and Quote Requests||An advisor and you need to request a quote or if you need sales support for a cloud app.|
|AppDirect Card Support||An advisor and you need help with your AppDirect Card.|
|AppDirect Connectivity Order||An advisor and you need to submit an Order for Connectivity services.|
You can also:
- Visit the My Requests page to see your open requests,
- Email us at firstname.lastname@example.org,
- Call us at 833-427-7762.
- Or click the Help button at the bottom right of this page.